Privacy Policy

Who we are

Our website address is

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Refund / Return / Exchange Policy (for Products)

Refunds will only be issued via the original mode of payment.

Unused items in original packaging and with the original invoice can be exchanged within 7 days after purchase / receipt of shipping following verification of the return goods.

After the customer confirms receipt of goods, no claim for shortage or damage will be accepted.

No order may be canceled unless agreed to in writing and under conditions that protect Dubai Snooker Club for all damages.

Confirmation of Payment (for Services)

When a credit or debit card payment is made, the customer will be notified by email or SMS within 24 hours of payment arrival.

Policy on Cancellation (for Products and Services)

Customers can cancel their orders within 24 hours after placing them by phoning the store or emailing [email protected].

Refunds for paid orders will be given to the customer’s original method of payment. Please wait 30-45 days for the refund transfer to be processed.

Cash on Delivery

Cash on Delivery (COD) is available only in UAE as a payment method for Dubai Snooker Club items and is based on cart value.

When using the COD payment option, there is a maximum limit of AED 500.

When the purchase is delivered, the customer must pay the exact order amount. During the delivery of the products, the courier will not take any other way of payment than cash.


Dubai Snooker Club delivers inside the United Arab Emirates. Depending on the shipping method selected and the confirmation and receipt of your purchases, delivery may take up to 2 to 3 working days.
Orders above AED 500 qualify for free delivery.

If your order value is less than the stated amount, standard delivery charges may apply, which vary based on your delivery area or emirate. Free shipping takes 2-3 business days. Please keep in mind that free delivery does not apply to orders placed from locations farther away.

Customers are advised to contact our staff for further information on additional shipping charges.
Delivery Monday through Saturday, 9 a.m. to 6 p.m. Please keep in mind that No Deliveries will be made on Sundays or other official Public holidays.
Please contact us through email or WhatsApp for International/Export shipping.